Orders are processed and shipped within 1 to 3 days of purchase, depending on availability and payment verification. Once shipped, your order should arrive within 5 to 7 business days.

We currently ship within the United States only, but we're working on expanding to international destinations soon! Sign up for our newsletter to stay updated on future shipping options.

At Louko and Lemon, we take great care in crafting and packaging each piece to ensure the highest quality. As a result, all sales are final, and we do not accept returns, exchanges, or cancellations once an order has been placed.

Exceptions for Damaged or Incorrect Items

While we do not offer returns or exchanges, we want you to love your purchase. If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery at:

Email: info@loukoandlemon.com

Please include your order number and clear photos of the issue so we can assist you.

Lost or Stolen Packages

Once your order has shipped, Louko and Lemon is not responsible for lost or stolen packages. If an issue arises, we recommend contacting the shipping carrier to file a claim.

Final Sale & Hygiene Policy

Due to hygiene reasons and the custom nature of our jewelry, all pieces are considered final sale and cannot be returned.

By completing your purchase, you agree to these terms. We appreciate your understanding and support!